Refund Policy

At Timmy's Playground, we want every customer to be completely confident in their purchase. Each of our toys is handpicked with care, quality, and your child's happiness in mind. However, if you are not entirely satisfied, we offer a clear and fair return process. Please review the terms below.

1. Returns for Damaged or Defective Items

If your order arrives damaged or with a manufacturing defect, please contact us immediately upon receiving it. We will arrange a return and provide either a replacement or a full refund, including any shipping costs you may have incurred.

2. Returns for Standard Orders

All standard products from our store are eligible for return. If you are not satisfied with your purchase, you may return it within 30 days of receipt for a full refund, provided the item is unused, in original condition, and returned in its original packaging.

3. Non-Returnable Items

Items that have been opened, used, or are missing original packaging and accessories may not be eligible for a full refund. If you have any questions about whether your item qualifies, please reach out to us before initiating a return.

4. Return Process

To initiate a return, please email us at info@timmysplayground.store within 30 days of receiving your order. Include your order number and the reason for your return. Our team will guide you through the process and provide return instructions.

5. Return Conditions

• Items must be returned in unused condition and in their original packaging.
• All included accessories and packaging items must be returned.
• We recommend using a tracked and insured shipping method for returns.

6. Refund Process

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

• Approved refunds will be issued to your original payment method within 10 business days.
• Please note that additional time may be required by your bank or payment provider to process the refund.

7. European Union Cooling-Off Period

If your order is shipped to the European Union, you are entitled to return it within 30 days for any reason, provided the item is unused, in original condition, and returned with proof of purchase.

By purchasing from Timmy's Playground, you acknowledge and agree to this Refund & Return Policy.

For any questions, please contact us at info@timmysplayground.store.